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Unboxing Your Fleet Management Solution
A Better Way To Manage Your Fleet Starts Here
What's In The Box?
Your personalized Argos kit provides the tools to help you start improving your fleet management strategy through connected data.
Components include:
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STEP 1: DEVICE INSTALLATION
GO9 Installation
Depending on your vehicle you will have received either a 9-pin, 14-pin RP 1226, or 16-pin Y harness (SKUs listed above). Please review the corresponding video below to help streamline the installation process.
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GO Focus Plus Installation **if applicable**
The GO Focus Plus dash camera is designed to plug directly into the IOX port on the side of the GO device using the cable provided. Before securing your GO9 with the supplied zip ties, please review the installation video linked below. ​
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A detailed guide can be found by downloading the Geotab Video app and following the installer prompts.​
For quick access scan the QR code on the inside of the GO Focus Plus packaging.
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Securing the Device
​Proper installation of each GO device includes being secured with a zip tie in one of the three following ways:
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Harness: On the harness to the ECM port
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ECM Port:
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Device to harness
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Device in place under dashboard
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Checking Connectivity
Flashing lights indicate that the device is still connecting. All three lights will be solid when successfully connected to power.
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Connectivity Issues
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​Ensure the GO device has been properly added to your MyGeotab database on the Assets Page.
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Verify there are no device faults on the Faults page under the Maintenance tab. Use the Sources filter to select Telematics Device.​
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Verify the vehicle in question is in an area with good cellular coverage.
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Power on the vehicle and ensure the device is lighting up.
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If NO lights appear -- verify power is coming to the vehicle port. Check fuses, or test device in another vehicle if necessary
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Verify power from the harness, if applicable
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Install without a harness, or try a different harness if there is no power.
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Verify there is no physical damage to the device or harness
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If ONE light illuminates and the others flash, the device may be updating -- allow the device to sit 10 mins with ignition on
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​If no GREEN light remove and reinsert the device. Once installed, the device needs to download the latest firmware, approx 10-15 min.
STEP 2: MYGEOTAB™ TRAINING
Geotab offers two different options for training:
1. Self-paced/on-demand
2. Scheduled training with a Geotab expert
To access these options first click on the “Support” tab on the left hand panel. Then click on “Help” and a panel on the right will appear. This panel offers a wealth of information such as walkthrough tutorials, a comprehensive video library, and more.
To schedule a training session with a Geotab team member, simply click the "Open a Training Request" button. This will open the Training Tickets page. At the top of the page, select the button and follow the prompts.
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Once submitted, a Geotab team member will reach out.
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Here are some helpful links to expand your knowledge of Geotab, get quick answers to common questions, and more.
Geotab How to Video Library ​​
Geotab GO Focus User Guide​​
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Common Functions (Quick Reference)
Fuel and Energy
ELD & HOS​
Driver's Guides
STEP 3: ONBOARDING & SUPPORT
Once the devices and cameras are installed, we’d like to set up a quick onboarding call to ensure that all rules and exceptions within MyGeotab are configured properly for your fleet.
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This also gives us a chance to dive into question regarding training, or schedule additional time with your team if needed.​
Support
Lastly, you’ll receive customer support through both Argos and Geotab. Argos will serve as Tier 1 level support for billing, troubleshooting, and general day-to-day questions and will be available Monday-Friday from 8am to 5pm EST.
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For after hours questions Geotab offers 24x7 support both online and via phone. You can find all the details for support in your MyGeotab database under “Support” tab and then selecting “Help”, then “Open A Support Request”. You can find the contact info to call at any time (1-800-397-7102) and open tickets and schedule training through this Support menu.
You also have access to support at your fingertips using the following links:
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Geotab Support Center website: https://support.geotab.com/
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Geotab Support Center (Favorite this link)
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Interactive FAQ/Support: Geotab Community
If there is anything that you have questions about or need additional support, please don’t hesitate to reach out to our team using the contact information provided in the welcome email.
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Thank you again for choosing Argos Connected Solutions as your telematics provider!